Shipping Policy

1. Order Processing

   • Once we receive your order, we will process it within 1-2 business days, excluding weekends and holidays.
   • Please ensure that you provide accurate shipping information to avoid any delays or delivery issues.

2. Shipping Methods and Timeframes

   • We offer standard shipping services.
   • Shipping timeframes may vary depending on your location and the shipping carrier.
   • Estimated delivery times will be provided during the checkout process, but please note that these are approximate and not guaranteed.

3. Shipping Costs

   • Shipping costs will be calculated and displayed during the checkout process.
   • The cost may vary based on the weight of the package, destination, and selected shipping method.

4. Tracking Information

   • Once your order has been shipped, we will provide you with a tracking number via email.
   • You can use this tracking number to monitor the progress of your shipment.

Returns and Refunds Policy

1. Eligibility

   • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
   • Certain products may be excluded from our return policy due to hygiene reasons or other factors. We will clearly indicate any such exclusions on the product page.

2. Return Process

   • If you wish to return an item, please email us at service@enozdrink.com within 14 days of receiving the product.
   • In your email, include your order number, the reason for the return, and any relevant details or photos.
   • Once we review your request, we will provide you with further instructions on how to proceed.

3. Return Shipping

   • The customer is responsible for the return shipping costs unless the return is due to our error or a defective product.
   • We recommend using a trackable shipping service to ensure that the item is returned safely.

4. Refunds

   • Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.
   • If approved, your refund will be processed within a reasonable timeframe, and a credit will be automatically applied to your original method of payment.

Please note that any shipping fees, including those incurred during the initial purchase or return process, are non-refundable unless the return is due to our error or a defective product.

If you have any questions or concerns regarding our shipping and returns policy, please feel free to contact us at service@enozdrink.com. We are here to assist you and ensure that you have a positive shopping experience.

This policy is subject to change without prior notice. Please refer to the most recent version available on our website for the latest information.

Last updated: [06/20/2023]